Terms of Service

0) Definitions

• Website: the EU Returns Hub website, including its pages, content, materials, and downloadable assets.
• Digital Product: any paid or free downloadable or accessible digital item offered through the website or linked checkout flow, including but not limited to Free Guide, Starter, Pro, DFY-related materials, templates, documents, code, SOPs, CRM structures, guides, playbooks, and supporting files.
• Operator Kit: the structured digital product system offered by EU Returns Hub, including its various plans, materials, and implementation assets.
• License: the limited, non-exclusive, non-transferable right granted to the buyer to use the purchased Digital Product under these Terms.
• Buyer: the person or business entity purchasing or accessing a Digital Product.
• Affiliate: an approved partner allowed to promote eligible Digital Products using platform-tracked affiliate links.
• Qualified Sale: a completed sale tracked through the applicable checkout or affiliate system and not later reversed because of refund, chargeback, fraud, abuse, or policy violation.

1) Website use and scope

The website is operated by EU Returns Hub as a business website, product website, demonstration environment, and communications platform.

The website may present operational workflows, pages, forms, dashboards, pricing structures, or service-model examples related to returns operations. Such presentation is intended to demonstrate business logic, system structure, and product capability.

Unless separately agreed in writing, the website does not itself constitute an offer by us to provide live warehouse return-handling services to you. Our current contractual offering through the website is focused on digital products, licensed materials, educational-commercial systems, and related support or consultation where explicitly stated.

You agree not to misuse the website, attempt unauthorized access, interfere with its functionality, scrape restricted areas, or use it in violation of law.

2) Digital products and orders

We offer digital products for download, access, and licensed use. Product pages describe the current scope of each product as accurately as reasonably possible.

We may offer different product tiers, including free and paid materials. Current examples include:

• Free Guide — introductory material provided without charge.
• Starter — the strategic foundation product.
• Pro — the fuller implementation-layer product.
• DFY / implementation help — only where specifically described or separately agreed.

Your order is complete when payment is successfully processed and the relevant digital delivery flow is triggered, or when free access is granted through the applicable product flow.

We reserve the right to refuse, cancel, or limit any order in cases of fraud suspicion, abuse, duplicate transactions, payment failure, platform issues, sanctions/compliance concerns, or policy violation.

3) License and permitted use

Unless explicitly stated otherwise in writing, all Digital Products are licensed, not sold.

Subject to successful payment and compliance with these Terms, we grant the Buyer a limited, non-exclusive, non-transferable, revocable license to use the purchased Digital Product for internal use in connection with the Buyer’s own business evaluation, planning, setup, operations, or internal implementation.

The Buyer may not, without our prior written consent:

• resell, redistribute, sublicense, share, publish, upload, or commercially repackage the product or any substantial part of it;
• claim authorship or ownership over the materials;
• provide the files to third parties as a download, training pack, template pack, toolkit, service deliverable, or public resource;
• remove, hide, or alter ownership, copyright, license, or attribution notices where such notices exist;
• use the product as the basis for a competing resold product that substantially reproduces the structure or content.

Where a product is expressly described as single-entity, single-buyer, or internal-use only, that scope applies. A purchase does not transfer full intellectual property rights or exclusive ownership.

4) Pricing, payments, and taxes

Prices are shown on product pages or checkout pages in the currency displayed at the time of purchase.

Payments are processed through third-party payment and checkout platforms selected by us. We do not guarantee uninterrupted availability of any specific payment processor.

All prices are exclusive of VAT or other applicable taxes unless clearly stated otherwise. Taxes may be added where required by law or collected through the platform’s merchant-of-record or payment flow, depending on the setup in use at the time of sale.

We reserve the right to change prices, plans, descriptions, or packaging for future orders at any time. Price changes do not affect already completed purchases except where a product explicitly includes recurring billing or a separately agreed subscription arrangement.

5) Digital delivery and access

Digital Products are normally delivered electronically after successful checkout or through a download/access link made available by the checkout platform.

Free materials may be delivered instantly or after form submission, depending on the setup used.

The Buyer is responsible for providing a valid email address, maintaining access to that email address, checking spam folders, and ensuring they can receive digital delivery.

We are not responsible for delivery issues caused by:

• incorrect email address entered by the Buyer;
• spam filtering or mailbox restrictions;
• third-party platform outages;
• device or software issues on the Buyer’s side.

If a genuine technical delivery problem occurs, the Buyer should contact us and we will make reasonable efforts to help verify and restore access.

6) Refunds and chargebacks

Because Digital Products are delivered electronically and may be downloaded or accessed immediately, all sales are generally final unless required otherwise by mandatory law or unless we choose to resolve a case differently at our discretion.

Refunds are not available simply because:

• the Buyer changed their mind;
• the Buyer did not use the materials;
• the Buyer found the work difficult;
• the Buyer expected a different business result;
• the Buyer failed to read the product description before purchase.

We may, at our discretion, review refund requests in cases such as duplicate purchase, proven technical delivery failure, or clear billing error.

If a chargeback, reversal, or payment dispute occurs, we may suspend access, revoke the license, refuse future purchases, and contest the reversal using order, delivery, and product records.

7) Affiliate program terms

We may operate an affiliate program for approved partners. Participation is by approval only and may be refused or terminated at our discretion.

Affiliates may receive platform-tracked links for approved products and may earn commissions on Qualified Sales according to the commission structure and payout rules in effect at the time.

Unless explicitly stated otherwise:

• commissions are tracked through the affiliate platform used by us;
• payouts are made manually by the seller, normally on a monthly cycle;
• a minimum payout threshold may apply;
• refunds, chargebacks, fraud, abuse, duplicate orders, or policy violations may reverse commissions.

Affiliates may not:

• spam, use deceptive claims, or promise guaranteed outcomes;
• pretend to represent EU Returns Hub as an employee or official agent unless explicitly authorized;
• misstate product scope, business results, pricing, or terms;
• run paid traffic, use brand-bidding, or create bonus stacks without approval where such approval is required;
• promote in ways that damage the brand, create legal risk, or mislead buyers.

We may suspend, deny, withhold, or reverse affiliate commissions in cases of abuse, poor-quality promotion, fraud risk, policy violation, or reputational harm.

8) Intellectual property

All content on the website and all Digital Products, including but not limited to text, product structure, product positioning, documents, checklists, code, templates, visual assets, charts, copy, names, frameworks, and downloadable files, are owned by us or used by us under applicable rights.

No ownership transfer occurs except where explicitly agreed in writing.

The Buyer and any Affiliate agree not to copy, adapt, republish, distribute, or commercially exploit our materials beyond the scope of the granted license or permitted promotional use.

9) No guarantees and business results disclaimer

Operator Kit and related materials are designed to provide structure, logic, implementation guidance, and a stronger starting point.

We do not guarantee business success, income, profitability, client acquisition, legal compliance in your jurisdiction, or any specific result.

Business outcomes depend on many factors outside our control, including execution quality, local law, market conditions, positioning, pricing, sales ability, operations, capital, timing, and decision-making.

The Buyer is solely responsible for:

• their legal and tax compliance;
• their business decisions;
• adaptation to local market and regulatory requirements;
• how they implement or do not implement the materials.

10) Limitation of liability

To the maximum extent permitted by law, we are not liable for lost profits, lost revenue, business interruption, missed opportunities, reputational loss, indirect damages, consequential damages, or any claim arising from business outcomes or non-outcomes connected with use of the website or Digital Products.

Our aggregate liability relating to a Digital Product or order will not exceed the amount actually paid by the Buyer for that specific product or order that gave rise to the claim.

We are not liable for:

• third-party payment processor failures;
• checkout platform outages;
• email or delivery service disruptions;
• the Buyer’s misuse of materials;
• local legal incompatibility not described by us as guaranteed compatibility.

Nothing in these Terms excludes liability that cannot be excluded under mandatory law.

11) Suspension, refusal, and termination

We may suspend access, terminate licenses, cancel participation, or refuse future transactions if we reasonably believe that a user or buyer has:

• breached these Terms;
• engaged in fraud, abuse, or unauthorized redistribution;
• filed improper payment disputes or chargebacks;
• used the website or products in a way that creates legal, technical, or reputational risk.

Termination or suspension does not waive our rights to enforce payment, pursue claims, or deny further access.

12) Governing law and disputes

These Terms are governed by the laws of Poland, unless mandatory law requires otherwise.

Any dispute arising from these Terms shall be subject to the jurisdiction of the competent courts in Poland, unless mandatory law provides otherwise.

13) Miscellaneous

• Privacy and data use. Use of the website is also governed by our Privacy/GDPR page and our Cookies page.
• Changes. We may update these Terms from time to time. Updated Terms apply from the stated effective date.
• Entire agreement. These Terms, together with applicable product descriptions and legal pages, form the agreement between you and us concerning the website and Digital Products.
• Severability. If any provision is held unenforceable, the remaining provisions remain in effect.
• No waiver. Failure to enforce any provision is not a waiver of our right to enforce it later.
• Assignment. You may not assign or transfer your rights under these Terms without our written consent.
• Language. If the English and translated versions differ, the English version prevails.