Before you apply

What happens after submission.

The application form gives us the minimum operating context needed to prepare your client reference, billing setup and service activation.

01

We review your application

We check company information, expected return volume, selected plan and any special handling notes.

02

We prepare your onboarding

You receive instructions, Client REF logic, invoice details and the next activation steps.

03

You complete first payment

Activation starts after the initial invoice and refundable retainer are confirmed.

04

Your address is released

The EU return address is shared after activation, so parcels enter a controlled workflow from the start.

After activation

Your returns should enter a system, not a mailbox.

Once activated, your returned parcels can be connected to a controlled workflow: Client REF, intake record, photos, inspection, grading, decisions and execution.